I’m hoping someone can help me out because I’m really struggling here. I just upgraded to Ubuntu 23.10 and I have this Brother HL-L2370DW printer that I have always used without any issues. But now, I’m having a lot of trouble getting it to work properly with IPP (Internet Printing Protocol).
I’ve followed the usual steps—added the printer via the settings, typed in the IP address, and it recognizes the printer just fine. I can even see it in the printer list, but when I try to print anything, it just sits there in the print queue forever. Honestly, I can’t even remember the last time I had a printer problem like this.
I’ve done a bit of digging online and tried some basic troubleshooting steps. I checked to see if the printer is connected to the same Wi-Fi network as my computer, and it is. I also made sure the printer is turned on and ready, which it is. The printer’s firmware is up to date, but for some weird reason, it doesn’t want to play nice with Ubuntu anymore. I’ve never had this problem before with an upgrade, and it’s really frustrating!
I’ve gone back to the printer settings to double-check everything, and I even removed and re-added the printer just to see if that would help. No difference—still stuck in “processing” mode without actually doing anything. I also looked into the CUPS (Common Unix Printing System) to see if there were any error messages, but I just get a generic “job failed” message.
Has anyone else experienced this? If so, could you share some tips or tricks that worked for you? I’m open to any suggestions at this point, whether it’s tweaking some settings, installing specific drivers, or anything else that might get my printer back in action. Really hoping someone has a solution because I need this printer for various tasks, and not being able to print is a total bummer. Thanks in advance!
It sounds like you’re experiencing common issues that can arise after a major OS upgrade, especially with printers using IPP. First, ensure that you have the latest BR-Script printer drivers installed for your Brother HL-L2370DW on Ubuntu 23.10. You can typically find these on the Brother support website. Download the drivers and follow the installation instructions, being careful to ensure all steps are correctly handled. Additionally, you may want to check your system’s firewall settings to see if they are blocking the printer’s communication. Sometimes the firewall can prevent the print job from being sent correctly.
If the above steps don’t resolve the issue, there are a couple of advanced troubleshooting methods you can try. Open the CUPS web interface by navigating to http://localhost:631 in your web browser. From there, navigate to the “Jobs” section to see if any additional error messages can provide insight. You can also try clearing the print queue from CUPS or manually setting the printer to a different driver (for instance, if the PPD file associated with the printer is incorrect). Moreover, checking the permissions on the CUPS socket with commands like `sudo cupsctl –debug-logging` can help you identify any deeper issues. If necessary, seeking help from Ubuntu forums or Brother’s support can yield more specific solutions based on others’ experiences.
It sounds super frustrating! Here are a few things you could try to get your Brother HL-L2370DW printer working again on Ubuntu 23.10:
Sometimes the default drivers don’t work as expected after an upgrade. You can try installing the Brother printer driver from their website. Just make sure to choose the version that matches your printer model and Ubuntu version.
Open a web browser and go to
http://localhost:631to access the CUPS management interface. From there, you can see the printer status and maybe get more detailed error info.Sometimes just resetting the printing system can help. You can do this by running:
sudo systemctl restart cupsin the terminal.Make sure that your system’s firewall isn’t blocking the printer connection. You can temporarily disable it for testing purposes.
When adding the printer, you might find settings for IPP. Sometimes trying a different printing protocol (like LPD) might work better with Ubuntu.
Ensure that the IP address hasn’t changed. It might be worth checking your router to confirm the printer’s IP address is correct.
If all else fails, checking the
syslogor CUPS logs in/var/log/cups/error_logmight give you some hints about what’s going wrong.I really hope this helps! Don’t give up—the printing world can be tricky sometimes!